Talk:QA/BugTriage/Pre-Written Responses

Intro address / appellation
I realise that these responses have been written with a view to make them as friendly as possible to the uninitiated, but in honesty I think all the leading address / appellation lines can be dispensed with. These are technical reports, rather than letters to dear friends. By all means thank people for their effort, but "Hello [user's name]," seem unnecessary IMO. That may sound cold-hearted but it needs to be remembered that the less editing required for these standard responses the better, especially for people doing this on a frequent basis. -- User:Oweng

Formatting
AFAICT the bugzilla text width is around 91 characters, unless content is set in certain styles. Currently the entries on this page run well off beyond the right-hand margin, despite the use of:



Is there some reason why the content needs to be set in pre elements? -- User:Oweng