page1
Does bug cause crash, loss
Of data, inability to install,
Broken core functions
(ex. Inability to save or
Print any document)
START
YES
Email QA
& Devs
YES
HIGHEST
CRITICAL
Does this bug
happen very
frequently
on clean
install/install attempt?
Yes
Does bug involve major
component affecting
most users?
CRITICAL
Does bug involve major
component affecting
most users?
HIGHEST
HIGH
CRITICAL
NO
Does bug affect a component
that affects many users?
MEDIUM
NO
Does bug involve a serious glitch.
Such as tediously slow, inability
to open particular documents,
install some extensions, print to
certain printers?
Major
**DEFAULT**
HIGH
**DEFAULT** - Read bottom for more information
Does bug prevent users
From making professional
quality work?
NO
Minor
**DEFAULT**
Medium
NO
Does bug prevent users
from making professional
quality work?
Normal
**DEFAULT**
Medium
Does bug make it
substantially harder to
make high quality
work or require users
to not use some features?
NO
Trivial
**DEFAULT**
Low
Does bug not affect ability
to make high quality work but
instead only suggestions to make
current features better.
Ex: Label names & object placement
NO
Bug is not a bug, instead it's a
wishlist item for a NEW feature OR
a SUBSTANTIAL change on a current
feature. IE. WISHLIST
Enhancement
**DEFAULT**
Medium
**DEFAULTS**
Default priorities are just to match to the severity of the bug but can/should be changed if appropriate. Some questions that can be asked while bug triaging to determine if raising/lowering priority is appropriate:
1. How many people will benefit from this bug getting fixed (most, many, few, almost none)
2. How easy is the fix for this bug (really easy → really hard)
3. How much of a time saver would fixing the bug cause for end user.
4. Is there currently a workaround? If so, how hard is the workaround?
5. Does the bug reflect poorly on LibreOffice to the community (example might be a simple typo that should be fixed)
**REGRESSIONS**
Special attention should be made to prioritizing regressions. Usually a regression calls for increased priority unless there is a specific reason not to raise it, in which case a comment in the bug is probably a good idea
NO
YES
YES
NO
Bug Priority Triage Flowchart Suggestion(s)
CRITICAL