How to get a backtrace with WinDbg
LibreOffice, as all software, can halt or crash while in use on the Windows operating system. In such an unfortunate event, some debugging data can be gathered by the user and submitted to the LibreOffice developer team, so that they can fight the bug. This debugging data is called a backtrace or stack trace and it can be submitted in a Bugzilla bug report as a text file attachment. If you are a user of LibreOffice 4.2.0 or higher, this article will take you step by step through the process of how to get a backtrace from the Windows debugger tool, WinDbg.
First Time Setup
- Install WinDbg using the Standalone Debugging Tools for Windows, which will take up approximately 300 Mb of disk space
- Windows 10 Users
Download the Windows 10 SDK (direct link) and during its installation, clear all checkboxes except 'Debugging Tools for Windows'.
Download the Windows SDK for Windows 8.1 [direct link] and during its installation, clear all checkboxes except 'Debugging Tools for Windows'. (This requires that you already have .NET Framework 4.5 redistributable preinstalled, but that seems to be the case for an up-to-date installation of Windows 8.1 at least.)
- Windows XP and Vista Users
Download the Windows SDK for .NET 4.0 or .NET 3.5 SP1 and during its installation, clear all checkboxes except 'Debugging Tools for Windows'. This requires that you already have .NET 4.0 or .NET 3.5 SP1 already installed.
- Installation Notes
The installation needs to be run with administrator access, so if your user account isnt an administrator, then right-click the .msi file and select "execute as administrator". If you get an error during the installation, then its likely that you need to remove the Visual C++ 2010 Redistributable found on your system.
- Windows 10 Users
- Attach Symbol Sources to Debug Tool
- Using WinDbg
Start WinDbg from within the Windows Start Menu. It is found in the Debugging Tools for Windows folder. In Windows 10, this folder is inside the Windows Kits folder.
Note: If the folder is not present, please re-run the debugging tools installer, click the 'Change' option, and then reselect 'Debugging Tools for Windows', and continue with the installation.
Once WinDbg has been opened, click on ▸ and paste the following into the space provided.
CACHE*C:\symbols;SRV*http://dev-downloads.libreoffice.org/symstore/symbols;SRV*http://msdl.microsoft.com/download/symbolsHere http://dev-downloads.libreoffice.org/symstore/symbols is for debugging release builds that have symbols. Alternatively if you wish to also debug both the standard build and master build (Win-x86@39 tinderbox), paste the following instead
- Using Visual Studio
Backtraces can be done within Visual Studio Express 2005 or later by opening ▸ ▸ ▸ and adding the below URLs to the symbol servers.
- Using WinDbg
To begin debugging, start up WinDbg. You will find screenshots at the end of this section to assist you.
If LibreOffice doesn't crash when it starts, then start LibreOffice and in WinDbg, press F6 or click▸ . In the dialog that appears, select soffice.bin from the list of filename (it normally is the last one in the list if LibreOffice was the last application you started). If LibreOffice crashes before it fully starts, then in WinDbg, press Ctrl+E or click ▸ . In the dialog that appears, locate and select soffice.exe from the folder in which it is installed and check the Debug child processes also checkbox at the bottom of the dialog.
Once you press the OK button in either of the dialogs, a series of lines will be printed to window, the last of which will have int 3 on it.
Note: The first time you run this after setting up the symbols sources, it will begin downloading the symbols, so you will need an internet connection and it may take a few minutes to complete.
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Symbol search path is: c:\lodev\symbols;SRV*c:\Symbols\mssymbols\*http://msdl.microsoft.com/download/symbols Executable search path is: ModLoad: 01280000 0132a000 C:\Program Files (x86)\LOdev 3.5\program\soffice.bin [...] ModLoad: 5f520000 5fa4d000 C:\Program Files (x86)\LOdev 3.5\program\xolo.dll (13b8.d64): Break instruction exception - code 80000003 (first chance) eax=7efaf000 ebx=00000000 ecx=00000000 edx=77d7f85a esi=00000000 edi=00000000 eip=77cf000c esp=08d3fa30 ebp=08d3fa5c iopl=0 nv up ei pl zr na pe nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246 ntdll!DbgBreakPoint: 77cf000c cc int 3
You will then see the text cursor blinking in the command field. At this point, you can either press F5, click▸ or type the letter g and press enter, so that the debugging will start. You will need to repeat this a second time if you used Ctrl+E or clicked ▸ to start LibreOffice. Once debugging has started, the command field will turn gray and Debuggee is running... will be written in it, with the word *BUSY* appearing in the field to its left.
If LibreOffice hasn't already crashed, switch over to LibreOffice and attempt to reproduce the halt or crash. Once the crash has occurred, switch back to WinDbg and you will see that a series of lines have been printed in the window, the last of which will normally have a number of question marks at its end.
0:011> g ModLoad: 05950000 05bfc000 C:\Program Files (x86)\LOdev 3.5\program\fwklo.dll ModLoad: 05950000 05bfc000 C:\Program Files (x86)\LOdev 3.5\program\fwklo.dll (13b8.dd8): C++ EH exception - code e06d7363 (first chance) [...] ModLoad: 74a30000 74a36000 C:\Windows\SysWOW64\sensapi.dll (13b8.dd8): Access violation - code c0000005 (first chance) First chance exceptions are reported before any exception handling. This exception may be expected and handled. eax=9162b873 ebx=00000000 ecx=9162b873 edx=9162b873 esi=602ff600 edi=00000000 eip=6623b085 esp=00bec8fc ebp=00bec908 iopl=0 nv up ei ng nz na po nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010282 sal3!rtl_uString_newFromAscii+0x15: 6623b085 0fbe11 movsx edx,byte ptr [ecx] ds:002b:9162b873=???????
You will notice that the command field has returned to white, so click in the field and type in !analyze -v, followed by pressing enter. WinDbg will then start exception analysis and you will see *BUSY* appear again. Wait patiently for the output to complete.
0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* FAULTING_IP: sal3!rtl_uString_newFromAscii+15 [c:\lodev\source\sal\rtl\source\ustring.cxx @ 437] 6623b085 0fbe11 movsx edx,byte ptr [ecx] EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff) ExceptionAddress: 6623b085 (sal3!rtl_uString_newFromAscii+0x00000015) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter: 00000000 Parameter: 9162b873 [...] SYMBOL_NAME: soffice.bin FOLLOWUP_NAME: MachineOwner MODULE_NAME: soffice DEBUG_FLR_IMAGE_TIMESTAMP: 5358065d STACK_COMMAND: ** Pseudo Context ** ; kb FAILURE_BUCKET_ID: STACKIMMUNE_c0000005_C:_Program Files_(8x6)_LibreOffice_program_soffice.bin!Unknown BUCKET_ID: X64_APPLICATION_FAULT_STACKIMMUNE_NOSOS_INVALID_POINTER_WRITE_ZEROED_STACK_soffice.bin WATSON_IBUCKET: 219952521 WATSON_IBUCKETTABLE: 17 IMAGE_NAME: C:\Program Files (x86)\LibreOffice\program\soffice.bin WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/soffice_bin/4_2_4_2/5358065d/ntdll_dll/.../000222d2.htm?Retriage=1 Followup: MachineOwner ---------
Once the exception analysis has completed, *BUSY* will have disappeared and you can then select the outputted text starting from the beginning of the exception analysis all the way to the end. You can copy the text by pressing Ctrl+C, clicking▸ or simply right-clicking.
Now open up Notepad from within the Start Menu and paste the text into the empty area by pressing Ctrl+V, clicking▸ , or ▸ . Save the file with Ctrl+S or ▸ and name the file backtrace.txt.
As LibreOffice is still locked by WinDbg, you need to close WinDbg by pressing Alt+F4 or clicking▸ . If a dialog appears asking to "Save information for workspace?", choose No. This will close both WinDbg and LibreOffice.
Producing a mini dump
Sometimes WinDbg cannot catch the LO exception properly. In such case we have to produce a mini dump which then can be loaded and parsed in the debugger. To produce such dump you can use free ProcDump utility as following:
Ensure your LibreOffice debug build is running.
In the Windows command prompt type:
d:\procdump4.01>procdump.exe soffice.bin -h
Reproduce a crash.
When LibreOffice window hung is detected ProcDump will inform about successful mini dump creation.
d:\procdump4.01>procdump.exe soffice.bin -h ProcDump v4.0 - Writes process dump files Copyright (C) 2009-2011 Mark Russinovich Sysinternals - www.sysinternals.com Process: soffice.bin (1964) CPU threshold: n/a Performance counter: n/a Commit threshold: n/a Threshold seconds: n/a Number of dumps: 1 Hung window check: Enabled Exception monitor: Disabled Terminate monitor: Disabled Dump file: d:\procdump4.01\soffice.dmp [09:02.39] Hung window detected. Writing dump file d:\procdump4.01\soffice_120614_090239.dmp ... Dump written. Dump count reached. d:\procdump4.01>
Open WinDbg and load .dmp file (▸ ).
Loading Dump File [D:\soffice_120601_075839.dmp] User Mini Dump File: Only registers, stack and portions of memory are available Comment: ' *** procdump soffice.bin -h *** Hung window detected: 110946' Symbol search path is: c:\lodev\symbols;SRV*c:\Symbols\mssymbols\*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible Product: WinNt, suite: SingleUserTS Machine Name: Debug session time: Fri Jun 1 07:58:39.000 2012 (UTC + 2:00) System Uptime: not available Process Uptime: 0 days 0:00:44.000 ................................................................ ................................................................ ............................................................ Loading unloaded module list .............. eax=00000000 ebx=00e7b174 ecx=00000000 edx=00000000 esi=00000002 edi=00000000 eip=77d0013d esp=00e7b124 ebp=00e7b1c0 iopl=0 nv up ei pl zr na pe nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246 ntdll!ZwWaitForMultipleObjects+0x15: 77d0013d 83c404 add esp,4 0:000>
Type !analyze -v in the command window.
0:000> !analyze -v
WinDbg will start exception analysis. Wait patiently for the output:
0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* FAULTING_IP: +612e2faf0463dc04 00000000 ?? ??? EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff) ExceptionAddress: 00000000 ExceptionCode: 80000003 (Break instruction exception) ExceptionFlags: 00000000 NumberParameters: 0 FAULTING_THREAD: 00000f90 DEFAULT_BUCKET_ID: STATUS_BREAKPOINT PROCESS_NAME: soffice.bin
Followup: MachineOwner ---------
Copy all session output to new text document and attach to the bug report.
Producing additional debug output
In certain situations LO developer can ask you to apply a patch to particular source file and gather additional debug information by using OutputDebugString function available in Windows as following:
Download free DebugView utility.
Ensure your LibreOffice debug build and DebugView are run.
Reproduce a crash.
DebugView will gather debug information:
00000001 0.00000000  WinInetBackend A 759F0000 00000002 0.00007052  WinInetBackend B 759F6F21 00000003 0.01316426  WinInetBackend C 0 14 0 00000004 0.01324074  WinInetBackend D 0 14 0 6F0C82FD 00000028
Copy output to new text document and attach to the bug report.
You can prepare a one-click debugging environment, so that WinDbg starts already attached to a designated LO process (for example to production regularly installed LO or to LO master in parallel installation), with the debuggee running. First save workspace with symbols file path in WinDbg ("Workspace-master" used here). Then make a batch file in Windows, using that workspace name. Adjust path to soffice.exe and timeout required for LO to start, just enough for WinDbg to attach to it.
cd "C:\Program Files (x86)\LibreOffice 4\program"
C: # if PATH_TO is not on C: drive
cd "C:\Program Files (x86)\Windows Kits\8.1\Debuggers\x86\"
start windbg.exe -W Workspace-master -pn soffice.bin -g
Daily (development) builds of the master branch
- You can find the most current development build from Win-x86@39 tinderbox that you can obtain here:
(It will install into a LibreOfficeDev folder separate from any existing LibreOffice released version installation. It does not override the installation of a released version. Open test files from inside LibreOfficeDev.)
Testing on a non-Windows OS
- If you'd like to run a Windows backtrace from within a non-Windows operating system, you can setup a virtual environment using these Microsoft provided VHD images. These VHD images can be run within Oracle Virtualbox and VMware Workstation. Alternatively, you can run the Windows installation within any virtualization software, including VMware Player, and QEMU/KVM.